Support Console
SC Soon Chang ▾
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Conversation

Idle
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Request route

VoiceVapi
AI Gatewaygpt-4o-mini decides
Workerexecutes the tool
search_knowledgeAI Search · RAG
ticket toolsD1 · CRM

Tickets · D1

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Tool trace

Agent Assist · Incoming handoff
Routed to · ·
Context for the agent picking up